Last updated: 5 September 2026
Purcell Thorne Property is operated by Langley Property Holdings Pty Ltd. We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Information we collect
Depending on how you deal with us, we may collect:
- your name, phone number, email address and contact preferences;
- details about a property, tenancy, sale, purchase, management appointment or investment enquiry;
- identity, ownership, business, financial and transaction information needed to provide a requested service;
- communications, documents and other information you choose to provide; and
- basic technical information generated when you use our website, such as browser, device and security logs.
Where practical, you may make a general enquiry without identifying yourself. We may need particular information before we can provide a property service, meet a legal obligation or respond meaningfully to your request.
How we collect and use information
We usually collect information directly from you through our website, by phone or email, during inspections and meetings, or through documents you provide. We may also receive information from an authorised representative, property portal, public register, professional adviser, contractor or service provider where permitted.
We use personal information to respond to enquiries, assess and deliver property services, communicate about properties and appointments, manage transactions and records, improve and secure our services, and comply with legal and regulatory obligations. We may also contact you about relevant services where permitted by law. You can ask us to stop marketing communications at any time.
When information may be shared
We may disclose information where reasonably required to provide the service you requested, including to owners, buyers, tenants, prospective tenants, contractors, tradespeople, professional advisers, utilities, payment and technology providers, property portals, regulators and government bodies. We may also disclose information where you authorise us or where disclosure is required or permitted by law.
We do not sell personal information.
Storage and security
We use reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for our work, record-keeping and legal obligations, then take reasonable steps to delete or de-identify it.
Website services and links
Our website and service providers may use essential cookies or similar technologies for security, session management, payments, forms and site operation. Links to external websites are governed by the privacy practices of those providers.
Access, correction and privacy concerns
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding, and exceptions permitted by law may apply.
To make a request or raise a privacy concern, contact us at info@purcellthorne.com.au or call 07 3463 3731. Please provide enough detail for us to understand and investigate the matter. We will acknowledge and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.